Values
Experience Our Values
Global Coverage
Competitive Prices
A global marketing research team & international research resources enable us to provide priceless market research data for reasonable & competitive prices.
AI-Based Technology
Abner Insights market research agency provides intelligent market data & consumer insights with the most advanced cloud-based customized technology.
Strategic Consulting
Abner Insights doesn’t stop at the data. Our market research experts & consultants provide valuable recommendations on how to best use the insights to grow your business.
Our Services
Discover actionable insights and expert analysis in our comprehensive market research reports.
CSAT Insights
To understand how satisfied your customers are, you need to understand the key drivers behind their experiences. The best way of discovering not only how your customers feel, but what has caused them to feel the way they do is by creating customer satisfaction surveys.
Market Insights
With the customised retail store census solutions, Abner Insights field auditors equipped with area maps and questionnaires, scan street by street collecting important information like store name, address, telephone number, outlet type, major product categories traded, supporting images etc.
Consumer Demographic Survey
Figure out, who you should be targeting in your marketing efforts and outreach strategies through Abner customizable demographic survey – fast, reliable and accurate.
Consumer Insights
We define consumer insights as data-driven collection of trends in consumer behavior and feedback that helps businesses deeply understand their customers and their purchasing decisions.
Customer Journey Mapping
Outlining the potential customer journeys your audience might go through
Customer Journey Mapping
Customer journey mapping is by far the most effective tool to enhance your customer experience. Understanding the customer journey in depth helps you identify and take action on customer pain points and repeat what’s working.
Mystery Shopper Audit
Valuable insights into company operations, and areas for improvement
Mystery Shopper Audit
The primary objective of using Mystery Shopping is to identify the blind spots at retail environment, evaluate the experience as a customer, and provide a consolidated report generated by different Mystery Shoppers at different times. Mystery shopping benefits both companies as well as customers.
Brand Insights
Marketers and branding professionals have an ongoing need to understand how customers perceive their brand, products and services; what their attitudes and feelings towards them are, and how they are positioned in the context of a continually changing modern culture.
Product Evaluation Testing
A product evaluation survey can arm product teams with insights and data that can drive better decision-making throughout the lifecycle of the product. Ideally, you can begin getting customer feedback on your initial concept, then continue with a feedback survey on everything from the product name, to the packaging, and pricing.
Our Vision
Experience the prowess of dynamic survey execution
At Abner we are led by a powerful purpose to demystify market variables, analyze trends, and draw valuable insights by collecting real-time data. Owning good data serves as indisputable evidence or justification for a decision. If data is equivalent to knowledge, then market research is the book.
Our teams are building tech to meet the needs of the future in areas including data and technology-enabled surveys. We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, a local presence, and increasingly specialised global teams which are structured to operate as autonomous units.
Who We Are
Your Yachting Experience Awaits
Abner is an amalgamation of exquisite minds and researchers, deriving norm breaking expertise in large scale customer satisfaction surveys – NPS & CSAT, and transforming basic reporting into storytelling. After all, stories are 22 times more memorable than charts alone. Our research is compelling, we interpret the findings to provide valuable insights and recommendations to businesses for informed decision-making and to identify market trends and opportunities.
Abner excels at the four most popular types of business analytics – descriptive, diagnostic, predictive, and prescriptive analytics, and constantly aims at advanced set of disciplines and technologies for solving business problems using data analysis, statistical models and other quantitative research techniques.
Abner Insights is at the driving seat, aspiring to become a communication research, data, and training center that links brands, practitioners, policymakers, and the public to contribute to the Middle East society.
Adaptable and Regional Surveys
Tailor-made for your needs, Arabic & English language, logical, and also provides you with real-time response information and charts.
Data Protection
Safety of NDA and data security with SSL, moreover Abner is GDPR-compliant.
Multichannel Data Collection
Surveys through iPads, Kiosks, Emails, Social Media, SMS, Web Embed, Face-to-face.
Real-time Alerts
Email alerts and dashboard updates during surveys to keep you and your team updated with survey progress.
Effective Customer Satisfaction Surveys
Why Us?
Why Companies Use Abner Surveys?
Abner’s service is risk-free, an investment that’s considered to have a precisely known return in the industry. Amalgamating cutting-edge research with modern technology to deliver fast paced and accurate data.
Adaptable and Regional Surveys
Tailor-made for your needs, Arabic & English language, logical, and also provides you with real-time response information and charts.
Data Protection
Safety of NDA and data security with SSL, moreover Abner is GDPR-compliant.
Multichannel Data Collection
Surveys through iPads, Kiosks, Emails, Social Media, SMS, Web Embed, Face-to-face.
Real-time Alerts
Email alerts and dashboard updates during surveys to keep you and your team updated with survey progress.
Effective Customer Satisfaction Surveys
CX Measurement
Actionable Strategy for Great Customer Satisfaction
Customer experience (CX) is the sum of every interaction a customer has with your brand, an eminent KPI to evaluate your brand.
Customer Satisfaction Score
CSAT is measure of user satisfaction with a product or service. A standard CSAT survey asks: “How satisfied customer is on a scale of 1 to 5, where 1 is very unsatisfied and 5 is extremely satisfied”.
Net Promoter Score
Customer loyalty metric derived by asking customers, how likely they are to recommend your product or service to others, on a scale of 0 to 10.
Customer Effort Score
CES measures the amount of effort a customer exerts to perform an action (e.g. purchase a product, find information, or resolve a problem). Low CES means customers either find difficult to shop with you, or customer support is unhelpful.
Customer Effort Score
CES measures the amount of effort a customer exerts to perform an action (e.g. purchase a product, find information, or resolve a problem). Low CES means customers either find it difficult to shop with you, or customer support is unhelpful.